FAQ

Below is a list of KVM Solutions UK frequently Asked Questions. If you can not find the answer to your question please contact info@kvmsolutions.uk or call us on +441372450794

Which payment methods are accepted in the Online Shop?

We use PayPal for our online purchases due to the ease and security it provides and customers can use any card to make the purchase without the need to have a PayPal account. However, our Checkout will also offer you with the options to pay by BACS or by cheque. Purchase orders are welcome.

What currency can I pay with?

All billings are in GB Pounds and your credit card provider will bill you in your local currency.

How secure is shopping in the Online Shop? Is my data protected?

We use PayPal for payments on our website. The PayPal site is highly secure. They use industry-leading technology (such as SSL) to keep your information safe.
PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, their server checks that you’re using an approved browser – one that uses SSL 3.0 or higher.
Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

If I am not sure which product(s) I need, are you able to help?

Here at KVM Solutions UK, we have over 15 years experience in KVM, PDU and AV solutions and are more than happy to work with you to find the right solution that best fits your requirement.

Do you offer price match?

Please make a note of the product number, its price and the competitor web address you want us to match (excluding price comparison or auction sites). We will verify and in most cases match the price there and then for you. To benefit, please call us on 01372 450 794

Do you accept purchase orders?

All purchase orders from government, local governments, corporates, universities and schools are accepted and credit accounts are opened immediately.

Who is KVM Solutions UK?

KVM Solutions UK is a trading name of Save On IT Ltd Registered in England number 07940127 VAT Registration Number is 235 0255 39 and the Registered Office is Wayside, Guildford Road, Bookham, Leatherhead, Surrey KT23 4HB UK.

What are the delivery charges for orders from the Online Shop?

All UK Mainland deliveries are free of charge. If you do not live in UK Mainland, please contact info@kvmsolutions.uk or call  +441372450794 for shipping cost.

How long does it take to deliver?

We aim to despatch within 24 hours of receiving your order but please allow 3 to 5 working days for delivery. For Standard postage to Mainland UK , if items are in stock and your order is placed before 12 o’clock we will endeavour to ship the same day.

Can I have the parcel sent to an alternative address?

Yes, just give us an alternative delivery address. We will also need your credit/debit card address to verify your payment.

Do I receive an invoice for my order?

Once your order has been dispatched, an invoice will be e-mailed automatically to the e-mail address provided on your order. If for any reason your copy invoice has not been received, please call us on +441372450794 or e-mail info@kvmsolutions.uk and we will send you a copy invoice  immediately.

Do you offer trade prices?

At KVM Solutions UK we work closely with re-sellers, installers, and system integrators. If you need any help with price, design and the support to help you win a deal, please send an email to:sales@kvmsolutions.uk or you can contact us on +441372450794.

Do you sell outside the UK?

We can provide solutions and shipping cost to almost every country in the world. Please contact info@kvmsolutions.uk or call +0441372450794

Can I return a product if it does not meet my requirements?

In order to ensure that our customers do not incur any unnecessay return costs, we strongly recommend they get in touch with us to discuss their requirements.

If you are not entirely satisfied with your purchase simply return the item in the condition supplied within 14 working days of receipt. You are entitled to an exchange or refund.
Please be aware, returned packages remain your responsibility until they reach us so always retain proof of postage.

How long should I normally wait for a refund to my card?

We endeavour to process your returns as quickly as possible but please allow up to 14 days.

If I have a query or complaint whom should I contact?

We welcome your feedback, please email us at info@kvmsolutions.uk